Arkansas Investigations - We Find Answers

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FAQFAQs: Cell Phone and Computer Forensics

We are here to serve you and answer all your questions.  We have tried to answer every question we thought you might ask. However, if there is a question you have that we did not address, please e-mail or call us at 1-501-605-0360.

What's the difference between a "legal investigator" and a "private investigator"?
We adhere to the standards of The National Association of Legal InvestigatorsTM. On their website they offer the following description of a "legal investigator": "Legal investigators are licensed private investigators or law firm staff investigators who specialize in preparing cases for trial for attorneys. Their job is to gather information and evidence which advance legal theories to benefit the client’s case. The legal investigator must possess knowledge of statutory and case law, local rules of court, civil procedure, forensic sciences, techniques of evidence collection, and its preservation and admissibility.

Legal investigators assist attorneys by reviewing police reports and discovery materials, analyzing and photographing crime or accident scenes, interviewing parties and witnesses, performing background investigations, preparing documentary and demonstrative evidence, recommending experts, and testifying in court. Legal investigators must exhibit the highest standards or professional and ethical conduct."

(From the National Association of Legal InvestigatorsTM website at www.nalionline.org,"Legal Investigator"

"Although many of the tasks that a person knowledgeable of legal investigations can be done by a private investigator, the legal investigator has a more refined knowledge and experiences of what is necessary in the legal community."

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Are you certified and qualified to conduct forensic examinations?
Yes, we are. Analysis is provided by a Certified Computer Forensic Examiner (CCFE), a designation issued by the Information Assurance Certification Review Board (IACRB) (www.iacrb.org). We have also taught and developed computer forensic courses for several companies and law enforcement agencies. We are experienced, and we know where to go and obtain quality and economically-affordable help in order to solve your problems. We use registered copies of the most current forensic software and are certified in their use.

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What focus areas does an examiner address?
There are 10 Certified Computer Forensics Examiner (CCFE) Domains or focus areas that are integral parts of the examination process: They include:
1- Law, Ethics and Legal Issues
2- The Investigation Process
3- Computer Forensic Tools
4- Hard Disk Evidence Recovery & Integrity
5- Digital Device Recovery & Integrity
6- File System Forensics
7- Evidence Analysis & Correlation
8- Evidence Recovery of Windows-Based Systems
9- Network and Volatile Memory Forensics
10- Report Writing

How long does an investigation take?
All assignments are completed as quickly as possible, with the understanding that our attorney-clients operate under closely determined schedules for hearings, depositions, filing deadlines, and mediations. Each case is unique and requires a different strategy for completion.  We can process requests based on your priority, but we don't rush at the expense of quality. Generally we are going to take at least several days depending on the complexity of the examination after we receive the device(s). Therefore, turnaround time is frequently determined by factors not always within our control. We are flexible enough to be able to work cases on short notice. Every case has its own issues and sometimes being limited on time is one of them. Give us a call and we will figure out a way to help. Regardless, all assignments are initiated on receipt. We strive for prompt completion of our cases and will do our very best to insure you get the quality responses you deserve.

Clients are updated with interim reports, e-mails, and telephone calls, as necessary. Attorneys are encouraged to contact our office or our field investigators at any time they have a question or new information. Our investigators and examiners are encouraged to contact the client from the field when new and important information is developed.

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What experience does your staff have?
See "Our Staff."

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Does a single investigator do everything?
No. While there is one primary investigator assigned for each case, we work as a team. Each of our experienced staff members fulfills a specific role in our organization to provide complete coverage and timely service to our attorney-clients. For instance, while a field investigator conducts interviews and locates witnesses, our researcher obtains court documents from out-of-state jurisdictions or police reports from a local municipality. Arkansas Investigations delivers a level of service not offered by the "lone private eye," or by the majority of small investigative agencies running a more generalized business.

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How do I get in touch with you?
See "Contact Us" for our phone, fax numbers, and mailing address. We are available 24-hours-a day and can be reached by phone at any hour. Each staff member has an individual e-mail address. Our investigators have cell phones and can be immediately available. We know this is unusual but we feel that if there is a question in your mind that is bothering you late at night, then we feel it’s important enough for us to answer.

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Do you work directly for an attorney or for the client?
It depends. We do both. Some situations make it tactically better that we are hired by and work directly for the attorney. That overcomes some issues with ‘work papers’. Other times that protection may not be needed or maybe the client came to us first and we referred them to the attorney. We try to discuss the merits of each position before we formalize any relationship.

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What services does your company provide to businesses and corporations?
Our agency conducts workplace investigations for businesses and corporations with issues including harassment, substance abuse, fraud and theft, workplace violence, and discrimination. We help employers identify problems like theft, embezzlement, and excessive turnover.
Our researchers conduct due diligence investigations for financial institutions or corporations considering a merger or acquisition. We can put “boots on the ground” in every country in the world except North Korea.

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Can you guarantee you will get results?
Absolutely not. We never guarantee any kind of results. Our motto is “We Find AnswersTM” but we don’t ‘create’ answers. We will give 110% effort to get you the information you want and need and we’ll do everything in our power to help your case. We just can’t promise anything.

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I don’t want anyone to find out that I hired an investigator. How do you handle this?
We are very concerned about your privacy and the confidentiality of your case so we do everything we can to protect that privacy. It’s rare that anyone knows that we’re involved. The last time it happened it was the angry client that told his estranged wife that he hired us. Nothing we could do about that problem, but we still got him the evidence he needed. We don’t reveal our association with you. Our efforts are between us. We don’t disclose private information or the name of our clients to anyone.

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How are you paid?
We prefer to be paid directly by the client but we are willing to discuss alternative arrangements, such as payment by the attorney. We do require a retainer at the start of our services.

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What are your fees?

    • We do not charge for initial consultations.
    • Some fees we can spell out pretty easily. Several of our services have the fees spelled out on the appropriate web page. If you don't find your answer, just ask. Other times it’s more complicated than a simple list. For instance:

Some of our database searches are based on the amount of information you want. For instance a basic search has one set price and it includes searches such as:

        • United States Court Records
        • County Real Estate Records
        • County Criminal Court Records
        • County Civil Courts Records
        • County Domestic Court Records
        • County Probate Records
        • County Marriage License Records
        • County Voter Registration Records
        • Voter Registration Records Statewide
        • State Police Crash Records
        • Addresses
        • Other people living at the address
        • Possible Roommates
        • Newspaper Archives
        • Vehicles
        • Possible Fictitious Business Names
        • Bankruptcies
        • Tax Liens
        • Civil Judgments
        • FAA Licensed Pilots
        • Possible Aircraft Ownership
        • Possible Significant Shareholders
        • Possible DEA Controlled Substance Licenses
        • Possible Federal Firearms and Explosives Licenses
        • Sex Offender Records
        • Warrants
        • Death Index
    • If you want more information we recommend our ‘prime’ search. It includes verifications of the information and not just reporting what our databases find.
    • We do customized searches for selected purposes that go much greater in detail and the cost is proportionately higher.
    • All investigative services are estimated based on the facts and circumstances of your case. We don’t guarantee or quote exact pricing because we have found that most cases change at some point during the process. We have found that our estimates are generally within 10% (plus or minus) of the eventual price. Please call for details.

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